Shipping & Delivery

Order processing

Orders are prepared after payment has been confirmed and the order has been accepted. Processing may take longer during launches, limited releases, public holidays or unusually busy periods.

[COMPLETE BEFORE LAUNCH: Insert the normal order-processing timeframe.]

South African delivery

We currently deliver within South Africa using third-party courier services. Available delivery methods and charges, where applicable, are shown at checkout before payment.

[COMPLETE BEFORE LAUNCH: Insert the areas served, courier method and any delivery-cost information that should be disclosed.]

Estimated delivery

Delivery dates are estimates unless we expressly confirm a guaranteed service. The estimate may depend on the destination, order volume and courier conditions.

[COMPLETE BEFORE LAUNCH: Insert realistic delivery estimates by region. Do not describe them as guaranteed unless the courier service is guaranteed.]

Tracking

Where tracking is available, tracking information will be sent using the email address or mobile number supplied at checkout. Tracking may take time to update after a parcel is collected.

Delivery addresses

Please provide a complete, accurate address and a contact number at checkout. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing begins, and additional delivery costs caused by an incorrect or incomplete address may be charged where legally permitted.

Failed deliveries

If delivery cannot be completed because nobody is available, access is restricted or the address is incorrect, the courier may attempt redelivery or return the parcel. We will contact you about available next steps and any reasonable additional charge, subject to applicable law.

Courier delays

Courier networks may be affected by severe weather, road closures, service interruptions, peak periods and other circumstances outside our reasonable control. We will provide available information and assist with a courier enquiry where appropriate.

Lost or damaged parcels

If a parcel appears lost or arrives visibly damaged, please contact us promptly with your order number and supporting photographs where relevant. Keep the packaging and product until the enquiry is resolved.

International shipping

International delivery is not currently offered unless an available international method appears at checkout. Future international orders may be subject to customs duties, taxes and import requirements, which will be explained when that service is introduced.