Zero Dark Tactical
Returns & Refunds
We want every Zero Dark Tactical order to arrive correctly and meet the standards described on the product page. This policy is subject to your rights under applicable South African consumer law.
Return eligibility
A return may be accepted where the item is eligible under applicable law or this policy, the request is made through the correct process and the garment satisfies the condition requirements below. Different rules may apply to incorrect, defective or damaged products.
How to request a return
- Use the Contact page and include your order number, the item and the reason for the request.
- For damage, defects or an incorrect item, attach clear photographs where possible.
- Wait for return instructions and a return reference before sending the garment.
[COMPLETE BEFORE LAUNCH: Insert the returns email or approved support channel and the return address. Do not publish a private residential address unless it is the approved business return address.]
Condition of returned garments
For wrong-size or change-of-mind returns, garments must be unworn, unwashed, unaltered and in resalable condition, with original tags and packaging where reasonably possible. Trying on an item to assess fit is acceptable, but signs of wear, fragrance, deodorant, makeup, pet hair, washing or damage may affect eligibility where legally permitted.
Wrong size and change of mind
Eligible wrong-size or change-of-mind requests must be made within our stated voluntary return period:
[INSERT THE VOLUNTARY RETURN PERIOD DECIDED BY ZERO DARK TACTICAL.]
Any cooling-off or other return right that applies by law remains available for the period and on the conditions prescribed by law.
Incorrect products
If we supplied an item different from what you ordered, contact us promptly. Once verified, we will arrange an appropriate remedy and cover reasonable return costs as required by applicable law.
Defective products
If a product is defective, unsafe or not of the quality reasonably expected, contact us with details and photographs where possible. After assessment, remedies may include repair, replacement or refund in accordance with the Consumer Protection Act and other applicable law. Nothing in this policy excludes a statutory warranty or remedy that cannot lawfully be excluded.
Exchanges
Exchanges depend on stock availability. Limited releases may sell out, in which case an exchange may not be possible and another lawful or agreed remedy will be offered. A replacement is only reserved once we confirm it.
Return shipping
For an eligible change-of-mind or wrong-size return, the customer is responsible for return delivery costs unless applicable law requires otherwise or we agree differently in writing. For a verified incorrect or defective product, reasonable return costs will be handled as required by law.
Refunds and processing
Approved refunds are issued to the original payment method where practicable. We will notify you after the returned item has been received and assessed. Banking and payment-provider processing times are outside our control.
[COMPLETE BEFORE LAUNCH: Insert the internal target timeframe for inspecting returns and initiating approved refunds.]
Non-returnable products
Where legally permitted, products made to a customer’s specifications, personalised products, gift cards, and sealed hygiene-sensitive products that have been opened may be excluded from voluntary returns. This does not remove rights relating to defective, unsafe, incorrectly supplied or misdescribed products.
Sale products
Sale items are not automatically excluded from return. Any voluntary restriction will be stated clearly before purchase and will not remove statutory rights.
Contact us about a return
Submit your request through our Contact page. Include the order number so that we can assist efficiently.